Refund policy
Last updated: April 26, 2026
We want you to be fully satisfied with your purchase. If for any reason you are not, you have the right to return your order under the following conditions.
1. Right of withdrawal (14 days)
In accordance with EU Consumer Rights Directive (Directive 2011/83/EU), you have the right to withdraw from your purchase within 14 calendar days from the date you receive your order — without giving any reason.
2. How to initiate a return
To exercise your right of withdrawal, you must inform us of your decision by sending an email to:
support@silentsiva.com
In your email, please include:
- Order number
- Full name
- Reason for return (optional)
- Items you wish to return
You may use the model withdrawal form below, but it is not mandatory.
3. Conditions for return
To be eligible for a return, items must be:
- Returned within 14 days from the date you communicated your decision to withdraw
- Unworn, unwashed, and in original condition
- With all original tags attached
- In their original packaging
We reserve the right to reject returns that do not meet these conditions or to apply a deduction for diminished value.
4. Return shipping costs
The customer is responsible for the cost of returning the items.
We strongly recommend using a tracked shipping method, as we cannot be held responsible for items lost in return transit.
Return address:
BEBZ COMMERCE LLC — Returns
9380 SW 72nd St, Suite B214
Miami, FL 33173, United States
Note: Before shipping a return, please contact us at support@silentsiva.com to confirm the correct return address, as some returns may be processed via our European logistics partner.
5. Refund processing
Once we receive and inspect your returned item, we will process your refund within 14 days.
The refund will be issued to your original payment method. Depending on your bank, it may take 5–10 additional business days for the funds to appear in your account.
We will refund the full price of the returned items, including the original standard shipping cost. If you chose an upgraded shipping option (express, priority), only the standard shipping cost will be refunded.
6. Damaged or defective items
If you receive a damaged or defective item, please contact us within 48 hours of delivery at support@silentsiva.com with photos of the issue. We will arrange a replacement or full refund (including return shipping) at no cost to you.
7. Non-returnable items
The following items cannot be returned:
- Gift cards
- Items damaged by misuse or wear
- Items returned without prior communication
- Items returned after the 14-day window
8. Model withdrawal form
You may copy and use the form below to exercise your right of withdrawal:
To: BEBZ COMMERCE LLC
Email: support@silentsiva.comI hereby give notice that I withdraw from my contract of sale of the following goods:
Order number: ____________
Order date: ____________
Date received: ____________
Customer name: ____________
Customer address: ____________
Date: ____________
Signature: ____________ (only if sent by post)
9. Online dispute resolution
If you are not satisfied with how we handle your return, you may use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
10. Contact
For any questions about returns, contact: support@silentsiva.com